Ordering and Shipping Policy
Orders
Minimum order is $16.00 *.
Shipping
All orders are shipped from Wisconsin or Minnesota in the US. Shipping times for ground service are generally 4-8 business days. Maximum shipping charge for ground service in the Continental 48 is $22.50, so the more you order, the more you save on shipping. Minimum shipping and handling charge is $5.00. Charges for 2nd day air and overnight shipping is dependent upon the weight of your order and your zip code. You will see the rates before you are charged.
2nd Day Air and Overnight Shipping in the Continental U.S.
Please note that orders requesting 2nd Day Air and Overnight Shipping will be shipped out on the following business day. There is no delivery on Saturdays. 2nd Day Air and Overnight Shipping does not apply to items drop shipped, and the weight of those items is not calculated in the shipping cost of your order.
Hawaii & Alaska
Hawaii and Alaska are shipped via the United States Postal Service as parcel post, or as ground service. Expedited shipping is also available. Rates are dependent upon weight, and you will see the rates and options before you are charged.
APO/FPO
APO/FPO US military addresses for those outside the US are shipped via US postal system. There is no charge
for APO/FPO shipping. Please check the box for APO/FPO when going through checkout.
International:
All other orders outside the US are charged actual shipping charges through
FedEx Economy International, DHL International, or the United States Postal Service (EMS or Parcel Post with NO tracking information). Delivery times are generally 3 -
7 days with
FedEx Economy International, 4 - 5 days with DHL, 1 - 2 weeks with USPS EMS, or 2 - 4 weeks with USPS Parcel Post. You will receive a quote for shipping with your shopping cart before having to pay for your order, and you will be able to choose which shipping option you want. Tropical Traditions is not responsible for customs or duties that various countries may charge. Please check on these before ordering.
Drop Shipped Items
Items that are drop shipped (shipped directly from the manufacturer), such as Rebounders, are only available within the 48 Continental United States. Special charges apply (see below.)
Electrical Appliances
Our electrical appliances run on 110 voltage are not shipped outside the U.S.
Refrigerated and Frozen Shipping
Cold storage and frozen items like our Pastured Poultry and Grass-Fed meats and dairy items
are shipped from a separate location and have separate shipping charges from
non-cold storage items. Shipping charges depend on weight and zip code, and will
be chosen at check out. These items are only shipped within the US, and 2nd day
air is the only choice available for Hawaii and Alaska for these items.
Cancellations, Refunds, and Security
You can cancel and change your order online and have it credited to your account
anytime before the order is processed for shipping by
going here. Please note that
it may take a few days before the refund posts to your account. Unlike many companies doing transactions on the Internet, Tropical Traditions upholds the highest security standards possible on the Internet. We never store credit card numbers anywhere on our servers, and because of this, your order is charged at the time of purchase, not the time of
shipment.
This keeps your credit card information in the hands of the banks, not us. Other companies which charge your card at the time of shipping are storing your credit card number on their server. Many of these businesses are hosting their websites on "shared servers" with many other businesses with public access to the same computer. Tropical Traditions subscribes to ScanAlert, a fee-based merchant service that scans our servers DAILY to look for security holes, and we run our websites on dedicated servers that no one else has access to. Look for their "Hacker Safe" logo wherever you shop online to order with confidence.
The following items have special shipping charges applied, as they are drop shipped from a different location:
Rebounders - $22 special shipping (folding) and $28.00 special shipping (non-folding.)
* Order minimum consists of Tropical Traditions main warehouse-shipped items only. Items such as our
grass-fed cheese, grass-fed bison, grass-fed butter, pastured poultry and our Needak Rebounders are shipped
from a different location, and they do not get counted towards the order minimum
order.