Ordering and Shipping Policy

Orders

Shipping

All orders are shipped from Wisconsin or Minnesota in the US. Shipping times for ground service are generally 4-8 business days. Maximum shipping charge for ground service in the Continental 48 is $22.50, so the more you order, the more you save on shipping. Minimum shipping and handling charge is $5.00. Charges for 2nd day air and overnight shipping is dependent upon the weight of your order and your zip code. You will see the rates before you are charged.

2nd Day Air and Overnight Shipping in the Continental U.S.

Please note that orders requesting 2nd Day Air and Overnight Shipping will be shipped out on the following business day. There is no delivery on Saturdays. 2nd Day Air and Overnight Shipping does not apply to items drop shipped, and the weight of those items is not calculated in the shipping cost of your order.

Hawaii & Alaska

APO/FPO

APO/FPO US military addresses for those outside the US are shipped via US postal system. There is no charge for APO/FPO shipping. Please check the box for APO/FPO when going through checkout.

International:

All other orders outside the US are charged actual shipping charges through FedEx Economy International, DHL International, or the United States Postal Service (EMS or Parcel Post with NO tracking information). Delivery times are generally 3 - 7 days with FedEx Economy International, 4 - 5 days with DHL, 1 - 2 weeks with USPS EMS, or 2 - 4 weeks with USPS Parcel Post. You will receive a quote for shipping with your shopping cart before having to pay for your order, and you will be able to choose which shipping option you want. Tropical Traditions is not responsible for customs or duties that various countries may charge. Please check on these before ordering.

Drop Shipped Items

Items that are drop shipped (shipped directly from the manufacturer), such as Rebounders, are only available within the 48 Continental United States. Special charges apply (see below.)

Electrical Appliances

Our electrical appliances run on 110 voltage are not shipped outside the U.S.

Refrigerated and Frozen Shipping

Cold storage and frozen items like our Pastured Poultry and Grass-Fed meats and dairy items are shipped from a separate location and have separate shipping charges from non-cold storage items. Shipping charges depend on weight and zip code, and will be chosen at check out. These items are only shipped within the US, and 2nd day air is the only choice available for Hawaii and Alaska for these items.

Cancellations, Refunds, and Security

You can cancel and change your order online and have it credited to your account anytime before the order is processed for shipping by going here. Please note that it may take a few days before the refund posts to your account. Unlike many companies doing transactions on the Internet, Tropical Traditions upholds the highest security standards possible on the Internet. We never store credit card numbers anywhere on our servers, and because of this, your order is charged at the time of purchase, not the time of shipment. This keeps your credit card information in the hands of the banks, not us. Other companies which charge your card at the time of shipping are storing your credit card number on their server. Many of these businesses are hosting their websites on "shared servers" with many other businesses with public access to the same computer. Tropical Traditions subscribes to ScanAlert, a fee-based merchant service that scans our servers DAILY to look for security holes, and we run our websites on dedicated servers that no one else has access to. Look for their "Hacker Safe" logo wherever you shop online to order with confidence.